BattleTech - The Board Game of Armored Combat

BattleTech Miniatures and Terrain => Iron Wind Metals News and Announcements => Topic started by: Lord Cameron on 28 January 2011, 14:58:04

Title: IWM orders?
Post by: Lord Cameron on 28 January 2011, 14:58:04

I sent in an order over a week ago, and left a phone message, but I havn't heard back.

How long does this usually take?

Title: Re: IWM orders?
Post by: JPArbiter on 28 January 2011, 15:03:47

okay, did you do your order by mail, phone, or through thier catalog?

you should have gottena confirmation email if you did it through thier website, and the longest I have had to wait for a delivery has been 18 days unless it is close to convention season.

Title: Re: IWM orders?
Post by: Lord Cameron on 28 January 2011, 15:25:20

Quote from: JPArbiter on 28 January 2011, 15:03:47

okay, did you do your order by mail, phone, or through thier catalog?

I sent it by Fax and also sent a copy to the e-mail for "office wench"

Title: Re: IWM orders?
Post by: JPArbiter on 28 January 2011, 16:37:50

then I can not say what to do except call them during normal business hours.

Title: Re: IWM orders?
Post by: Gunbunnie on 28 January 2011, 19:16:16

The best way I gotten to talk to then is email. So time it was a two or three days beore they got back to depending on what was going on, but I always got a responce.

Daryl

Title: Re: IWM orders?
Post by: OverKill on 04 February 2011, 14:33:55

I ordered through their online website and within 24 hours I received a confirmation that they have received my order. Then about a week later, within 24 hours of my paypal echeck clearing, I received a notice of my order having shipped! Patience is a virtue but these guys are pretty good on speed so don't sweat it! It'll happen :)

Title: Re: IWM orders?
Post by: JPArbiter on 04 February 2011, 14:36:34

in the future though I think you should definatly stick with online ordering.people seem to have the best luck with that.

Title: Re: IWM orders?
Post by: Corrinald on 04 February 2011, 14:58:54

Quote from: JPArbiter on 04 February 2011, 14:36:34

in the future though I think you should definatly stick with online ordering.people seem to have the best luck with that.

I always order from the website and it rarely takes over a week for the stuff to arrive on my doorstep. They may just be busy at the moment too.

Title: Re: IWM orders?
Post by: Stormlion1 on 04 February 2011, 23:07:02

Week to two weeks for me, up to a month if I order from the archives I've noticed.