Author Topic: Awesome service from IWM :)  (Read 3626 times)

Miz Anna

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Awesome service from IWM :)
« on: 10 March 2016, 06:09:24 »
Hey All. 

Long story short as - the neighbors have seen me spray prime and clearcoat miniatures outside for years, but it seems there are elements in the apartment complex that don't like that I have a girlfriend, and someone stole my just finished, clearcoated-drying Night Wolf that I had received as a B-Day gift.

I stayed cool, called the manager, whom is a personal friend and a good man that is happy to see me happy, and got my mini back damaged but repairable, minus the "stepping foot".

So, I contacted Iron Wind, and these awesome folks are going to help me get my Night Wolf back in the game. :)

Mark, Sue, I thank you, sincerely. :)

JadeHellbringer

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Re: Awesome service from IWM :)
« Reply #1 on: 10 March 2016, 08:38:14 »
Definitely not a mini you let go of easily- that was a good sculpt, I enjoyed working on my black-and-green one last year. Glad it's going to be returned to combat condition!

Those are good folks at IWM, for sure. Weird, but good.  O0
"There's a difference between the soldier and his fight,
But the warrior knows the true meaning of his life."
+Larry and his Flask, 'Blood Drunk'+

"You know, basically war is just, like, a bunch of people playing pranks on each other, but at the end they all die."
+Crow T. Robot+

Miz Anna

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Re: Awesome service from IWM :)
« Reply #2 on: 10 March 2016, 09:23:47 »
Yes, I love the Night Wolf, the style suits me, it's been so much fun to work up.

Once he's back to battery, I'll be posting pix. :)

Thank you again, IWM. Y'all are the best.

JadeHellbringer

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Re: Awesome service from IWM :)
« Reply #3 on: 10 March 2016, 10:14:14 »
I've told the story before, but one more time can't hurt.

A couple of years ago, I picked up a Fire Moth from a game store, intending to use it for conversion into an 'H' variant (I already had the arms for it). To my dismay though, I was missing a part- the strange rear armor plate that sits over the Mech's back. Not a huge loss, but... can't hurt to contact Melissa and see if she can send me one.

Now, something to remember: These folks make the miniatures, but they don't play the game. Telling Melissa that I need the AC-10 from an Orion results in a blank stare- telling her I need miniature 20-XXX and explaining what the part looks like works better. (even better than that is to pull an image from CSO of the mini, then use MS Paint to put a circle over the part in the image so she can see what it is she's looking for).

Well... how to describe that part? I told her the miniature's ID number, then explained I needed a 'butt plate', for lack of a better description, and sent the image.

A couple of weeks later I got a nice letter from Melissa (who I've considered a good friend for a number of years anyway), along with two tiny baggies... one containing the sprue I needed, and the other containing the same sprue... slightly modified. There's the 'butt plate'... with a thong bikini drawn on it in marker. I still have that sprue in its bag pinned to my wall above my painting desk, and when I'm having a rough day I still glance up at it for a fast chuckle. (I'll have to grab a photo of it when I get home from work)
"There's a difference between the soldier and his fight,
But the warrior knows the true meaning of his life."
+Larry and his Flask, 'Blood Drunk'+

"You know, basically war is just, like, a bunch of people playing pranks on each other, but at the end they all die."
+Crow T. Robot+

Miz Anna

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Re: Awesome service from IWM :)
« Reply #4 on: 10 March 2016, 10:18:35 »
^ That's AWE-sum  O0

Good folks are a joy, and I hope they know that one, or a few, good people being kind because it's their nature to be kind make a real difference, and they off-set a thousand acts of pettiness, mean-spirit, and actual hate. :)

cavingjan

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Re: Awesome service from IWM :)
« Reply #5 on: 10 March 2016, 12:46:12 »
I know what someone is getting as a gift this year. I'm just not sure what event it will be given at. I need to consider maximum impact/embarrassment.

I have always had a good experience with IWM's customer service.

Miz Anna

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Re: Awesome service from IWM :)
« Reply #6 on: 10 March 2016, 12:53:18 »
I know what someone is getting as a gift this year. I'm just not sure what event it will be given at. I need to consider maximum impact/embarrassment.

I have always had a good experience with IWM's customer service.
LOL! I have a feeling a certain Mod might end up regretting his storytelling skill.... XD

JadeHellbringer

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Re: Awesome service from IWM :)
« Reply #7 on: 10 March 2016, 13:15:42 »
LOL! I have a feeling a certain Mod might end up regretting his storytelling skill.... XD

That's ADMIN, thank you very much! That means my job is to make the moderators miserable. ;)

(And I can tell you that it would be nothing new to deeply regret time spent around cavingjan. E.S.O.B. indeed! ;) )
"There's a difference between the soldier and his fight,
But the warrior knows the true meaning of his life."
+Larry and his Flask, 'Blood Drunk'+

"You know, basically war is just, like, a bunch of people playing pranks on each other, but at the end they all die."
+Crow T. Robot+

Miz Anna

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Re: Awesome service from IWM :)
« Reply #8 on: 10 March 2016, 13:35:11 »
^ XD Excuse me, Sir.

And, you lot sound like typical BT gamers to this chick. XD

Weirdo

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Re: Awesome service from IWM :)
« Reply #9 on: 10 March 2016, 13:59:57 »
That's ADMIN, thank you very much! That means my job is to make the moderators miserable. ;)

Air Goat Hockey. You know full well your job is to babysit us. The ones who make us miserable are the regular posters. ;)
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Miz Anna

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Re: Awesome service from IWM :)
« Reply #10 on: 18 March 2016, 15:44:06 »
And, the foot piece arrived in today's post. :)

Mark, Sue, and the rest of the folks at IWM, thank you, Sincerely.

Night Wolf Beta-Three shall fight again. :)

Azakael

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Re: Awesome service from IWM :)
« Reply #11 on: 18 March 2016, 23:09:54 »
I'm happy too. Sent my problem to them last *Saturday*. The information was passed on to the person who could fix it on Sunday. I got my replacement today. :D

And I'll be busy this weekend so unable to assemble it. Bah.

Miz Anna

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Re: Awesome service from IWM :)
« Reply #12 on: 18 March 2016, 23:13:45 »
IWM are awesome.:)

Mwenski

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Re: Awesome service from IWM :)
« Reply #13 on: 19 March 2016, 01:58:16 »
IWM are awesome.:)

They are truly customer focused and very passionate about making great mini's that their customers are happy with. I cannot commend them highly enough (other than continuing to order from them or retailers that distribute their products).

Bosefius

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Re: Awesome service from IWM :)
« Reply #14 on: 19 March 2016, 11:35:21 »
I know what someone is getting as a gift this year. I'm just not sure what event it will be given at. I need to consider maximum impact/embarrassment.

I have always had a good experience with IWM's customer service.

There need to be pictures of this. Or, better, video. Luckily you guys know a great photographer.
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Bosefius

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Re: Awesome service from IWM :)
« Reply #15 on: 19 March 2016, 11:38:01 »
I can truly say that I've never had a bad experience in dealing with IWM, whether in person at various cons or through email when dealing with Melissa. The rare problems I've had were fixed quickly and happily. If you ever get a chance to meet them definitely do it, you won't regret it in the least.
Catalyst Demo Agent #221, Huntington, WV

It's times like this I ask myself "What would Jabba the Hutt do?"

Miz Anna

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Re: Awesome service from IWM :)
« Reply #16 on: 19 March 2016, 11:51:02 »
Hopefully, I can attend a convention sometime, meet lots of good folks. :)