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Author Topic: CGL Store - Customer Service!  (Read 1480 times)

Konrath

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CGL Store - Customer Service!
« on: 16 November 2017, 11:04:31 »
So CGL seems to have hired a CSR to man the emails. I finally got my lance boxset sorted and shipped! Brenna has been quick to answer emails. Hopefully they have their webstore fully sorted. If you have any old unresolved issues I'd recommend trying once again at store@catalystgamelabs.com. The printed version of the Battlemech Manual is also on their store page, which I havent seen on any shelves here in Canada.

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Darth_Biagio

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Re: CGL Store - Customer Service!
« Reply #1 on: 04 December 2017, 11:51:06 »
Good to know and thank you for the info!
I will try it as soon as possible!
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Syzyx

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Re: CGL Store - Customer Service!
« Reply #2 on: 04 December 2017, 17:36:25 »
Had to deal with customer service and had a great experience. My order from the memorial day sale got botched and things took a while because of the exclusive items involved and it being Con season but I never felt ignored nor out of the loop.
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But as a matter of fact I was quite busy getting potty-trained at the time and had no time for interstellar politics.- ykonoclast

Bosefius

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Re: CGL Store - Customer Service!
« Reply #3 on: 05 December 2017, 04:34:27 »
Hey guys, I just want to tell you that I'm glad they are finally getting things worked out. Please, if you know anyone else that has had a problem pass on that email or customerservice@catalystgamelabs.com
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Catalyst Demo Agent #221, Huntington, WV

It's times like this I ask myself "What would Jabba the Hutt do?"
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