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Author Topic: Customer Service  (Read 79773 times)

MoleMan

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Re: Customer Service
« Reply #210 on: 24 April 2022, 05:11:51 »
Ok cheers both

Haven't been in touch with them in months, only so much time you can dedicate to chasing someone you've given money to who look like they're not interested in replying
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Bedwyr

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Re: Customer Service
« Reply #211 on: 24 April 2022, 10:10:12 »
Try one more time and let me know if it doesn't go through. store@catalystgamelabs.com
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Casper

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Re: Customer Service
« Reply #212 on: 02 May 2022, 18:20:22 »
Quote from: Bedwyr on 24 April 2022, 10:10:12
Try one more time and let me know if it doesn't go through. store@catalystgamelabs.com

I received a response from Chris.  He had not seen the previous emails I had sent and noted that it was a rare issue encountered with their mail system.  He will ship out the missing items, not including the dice, this week.

Chris is looking into the email issue.
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Highball

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Re: Customer Service
« Reply #213 on: 20 May 2022, 22:36:52 »
Quote from: Highball on 21 February 2022, 18:25:54
Just to throw my hat in the ring here, my pledge finally arrived on February 15th ..... will it be once all pledges are shipped & delivered, or all pledge missing items are shipped (I am missing two items) that the credit issue will be addressed?

I received my two Clan Invasion Pledge missing items today. Better late than never I suppose. Thank you CGL.
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S.gage

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Re: Customer Service
« Reply #214 on: 08 July 2022, 09:21:09 »
Hello,
I think this is the best place for this question:

Do issues 1 & 2 of Shrapnel come a more convenient in .pdf format? I started reading some of the fiction from Shrapnel, and it is good. I currently use a PC, and downloaded an application called freda to view the first two issues, but reading from the pdf is a nicer experience.
If you do not have them in pdf, its not any problem, I'll continue using the ebook reader. Thanks!

Sgage
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"Ich bin Jadefalke!!!! Ich bin MechKrieger!!!!" - German students on their field trip to Leipzig, 1998.
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Daryk

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Re: Customer Service
« Reply #215 on: 08 July 2022, 09:36:13 »
There are e-book converters available for free on the internet (Google is your friend), and that's what I use for mine.
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Bedwyr

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Re: Customer Service
« Reply #216 on: 08 July 2022, 12:22:54 »
What about Calibre?
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Alas poor Photobucket. I knew him Horatio, a fellow of infinite jest, of most excellent fancy.

S.gage

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Re: Customer Service
« Reply #217 on: 08 July 2022, 17:28:36 »
Quote from: Daryk on 08 July 2022, 09:36:13
There are e-book converters available for free on the internet (Google is your friend), and that's what I use for mine.

Quote from: Bedwyr on 08 July 2022, 12:22:54
What about Calibre?

Ok, I will give these suggestions a try. Thanks!
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"WHO PUT 6 ARMOR ON THE RIFLEMAN'S HEAD?!?" - Peter S., while marking damage from a PPC, 1994.
"Ich bin Jadefalke!!!! Ich bin MechKrieger!!!!" - German students on their field trip to Leipzig, 1998.
Custom Early Clan Refit BattleMechs, Custom Novel Golden Century BattleMechs, Custom Early Clan Refit Combat Vehicles, Custom First Generation OmniMechs.

Daryk

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Re: Customer Service
« Reply #218 on: 08 July 2022, 17:31:59 »
You may need to rotate converters if you're trying to do a bunch at one time... unless, of course, you're cool with making yet another account on a rarely used website...  8)
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Bedwyr

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Re: Customer Service
« Reply #219 on: 08 July 2022, 18:57:47 »
That's one reason I'm suggesting Calibre. It's library management software and has converters for both epub and mobi from pdf.
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Alas poor Photobucket. I knew him Horatio, a fellow of infinite jest, of most excellent fancy.

Daryk

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Re: Customer Service
« Reply #220 on: 09 July 2022, 06:00:12 »
Is it free to use without creating an account?  ???
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Bedwyr

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Re: Customer Service
« Reply #221 on: 09 July 2022, 07:54:12 »
AFAICR yeah. Unless something changed. It was just software like downloading filezilla or something.
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Alas poor Photobucket. I knew him Horatio, a fellow of infinite jest, of most excellent fancy.

Daryk

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Re: Customer Service
« Reply #222 on: 09 July 2022, 08:13:16 »
Ah, an executable... thanks for the tip!  :)
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casperionx

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Re: Customer Service
« Reply #223 on: 13 August 2022, 04:21:40 »
Do we have any word on when the credits are going to be mailed out for the dice and card packs? It was over a month ago now.
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