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Author Topic: Customer Service  (Read 84530 times)

MoleMan

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Re: Customer Service
« Reply #210 on: 24 April 2022, 05:11:51 »
Ok cheers both

Haven't been in touch with them in months, only so much time you can dedicate to chasing someone you've given money to who look like they're not interested in replying

Bedwyr

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Re: Customer Service
« Reply #211 on: 24 April 2022, 10:10:12 »
Try one more time and let me know if it doesn't go through. store@catalystgamelabs.com
Alas poor Photobucket. I knew him Horatio, a fellow of infinite jest, of most excellent fancy.

Casper

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Re: Customer Service
« Reply #212 on: 02 May 2022, 18:20:22 »
Try one more time and let me know if it doesn't go through. store@catalystgamelabs.com

I received a response from Chris.  He had not seen the previous emails I had sent and noted that it was a rare issue encountered with their mail system.  He will ship out the missing items, not including the dice, this week.

Chris is looking into the email issue.

Highball

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Re: Customer Service
« Reply #213 on: 20 May 2022, 22:36:52 »
Just to throw my hat in the ring here, my pledge finally arrived on February 15th ..... will it be once all pledges are shipped & delivered, or all pledge missing items are shipped (I am missing two items) that the credit issue will be addressed?

I received my two Clan Invasion Pledge missing items today. Better late than never I suppose. Thank you CGL.

S.gage

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Re: Customer Service
« Reply #214 on: 08 July 2022, 09:21:09 »
Hello,
I think this is the best place for this question:

Do issues 1 & 2 of Shrapnel come a more convenient in .pdf format? I started reading some of the fiction from Shrapnel, and it is good. I currently use a PC, and downloaded an application called freda to view the first two issues, but reading from the pdf is a nicer experience.
If you do not have them in pdf, its not any problem, I'll continue using the ebook reader. Thanks!

Sgage
"WHO PUT 6 ARMOR ON THE RIFLEMAN'S HEAD?!?" - Peter S., while marking damage from a PPC, 1994.
"Ich bin Jadefalke!!!! Ich bin MechKrieger!!!!" - German students on their field trip to Leipzig, 1998.
Custom Early Clan Refit BattleMechs, Custom Novel Golden Century BattleMechs, Custom Early Clan Refit Combat Vehicles, Custom First Generation OmniMechs.

Daryk

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Re: Customer Service
« Reply #215 on: 08 July 2022, 09:36:13 »
There are e-book converters available for free on the internet (Google is your friend), and that's what I use for mine.

Bedwyr

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Re: Customer Service
« Reply #216 on: 08 July 2022, 12:22:54 »
What about Calibre?
Alas poor Photobucket. I knew him Horatio, a fellow of infinite jest, of most excellent fancy.

S.gage

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Re: Customer Service
« Reply #217 on: 08 July 2022, 17:28:36 »
There are e-book converters available for free on the internet (Google is your friend), and that's what I use for mine.

What about Calibre?

Ok, I will give these suggestions a try. Thanks!
"WHO PUT 6 ARMOR ON THE RIFLEMAN'S HEAD?!?" - Peter S., while marking damage from a PPC, 1994.
"Ich bin Jadefalke!!!! Ich bin MechKrieger!!!!" - German students on their field trip to Leipzig, 1998.
Custom Early Clan Refit BattleMechs, Custom Novel Golden Century BattleMechs, Custom Early Clan Refit Combat Vehicles, Custom First Generation OmniMechs.

Daryk

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Re: Customer Service
« Reply #218 on: 08 July 2022, 17:31:59 »
You may need to rotate converters if you're trying to do a bunch at one time... unless, of course, you're cool with making yet another account on a rarely used website...  8)

Bedwyr

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Re: Customer Service
« Reply #219 on: 08 July 2022, 18:57:47 »
That's one reason I'm suggesting Calibre. It's library management software and has converters for both epub and mobi from pdf.
Alas poor Photobucket. I knew him Horatio, a fellow of infinite jest, of most excellent fancy.

Daryk

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Re: Customer Service
« Reply #220 on: 09 July 2022, 06:00:12 »
Is it free to use without creating an account?  ???

Bedwyr

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Re: Customer Service
« Reply #221 on: 09 July 2022, 07:54:12 »
AFAICR yeah. Unless something changed. It was just software like downloading filezilla or something.
Alas poor Photobucket. I knew him Horatio, a fellow of infinite jest, of most excellent fancy.

Daryk

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Re: Customer Service
« Reply #222 on: 09 July 2022, 08:13:16 »
Ah, an executable... thanks for the tip!  :)

casperionx

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Re: Customer Service
« Reply #223 on: 13 August 2022, 04:21:40 »
Do we have any word on when the credits are going to be mailed out for the dice and card packs? It was over a month ago now.

FenderSaxbey

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Re: Customer Service
« Reply #224 on: 01 September 2022, 14:26:23 »
Is the CGL store broken for anyone else? Since last night, I don't see any products listed.

Valkerie

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Re: Customer Service
« Reply #225 on: 02 September 2022, 11:49:54 »
Not working for me either.  I see some new releases, but that's it.  Nothing else to scroll through.
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MarauderD

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Re: Customer Service
« Reply #226 on: 02 September 2022, 12:02:45 »
Not working for me either.  I see some new releases, but that's it.  Nothing else to scroll through.

Strange, working fine for me on Google Chrome. 

S.gage

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Re: Customer Service
« Reply #227 on: 02 September 2022, 16:39:22 »
Strange, working fine for me on Google Chrome.

I just store.catalystgamelabs.com . After clicking on "BattleTech" from the Universe drop-down menu, all of the browsers I checked did not load the page properly.  That includes iOS Chrome & Safari, and PC versions of Firefox, Edge, and Chrome (105.0.something). I have not checked with OS X browsers (because my Mac is almost 15 years young lol).
"WHO PUT 6 ARMOR ON THE RIFLEMAN'S HEAD?!?" - Peter S., while marking damage from a PPC, 1994.
"Ich bin Jadefalke!!!! Ich bin MechKrieger!!!!" - German students on their field trip to Leipzig, 1998.
Custom Early Clan Refit BattleMechs, Custom Novel Golden Century BattleMechs, Custom Early Clan Refit Combat Vehicles, Custom First Generation OmniMechs.

MarauderD

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Re: Customer Service
« Reply #228 on: 02 September 2022, 16:59:34 »
I just store.catalystgamelabs.com . After clicking on "BattleTech" from the Universe drop-down menu, all of the browsers I checked did not load the page properly.  That includes iOS Chrome & Safari, and PC versions of Firefox, Edge, and Chrome (105.0.something). I have not checked with OS X browsers (because my Mac is almost 15 years young lol).

Weird, I can choose items and get all the way to the cart.  Glad I'm not the one troubleshooting this--always tricky figuring stuff out.  Best of luck to CGL.

Sapphirus

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Re: Customer Service
« Reply #229 on: 03 September 2022, 17:32:06 »
Is the CGL store broken for anyone else? Since last night, I don't see any products listed.

It's broken to me since I'm using Firefox
Best of luck to CGL.
ditto

S.gage

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Re: Customer Service
« Reply #230 on: 06 September 2022, 10:09:36 »
Store is back up, at least using Safari (iOS). Thanks!
"WHO PUT 6 ARMOR ON THE RIFLEMAN'S HEAD?!?" - Peter S., while marking damage from a PPC, 1994.
"Ich bin Jadefalke!!!! Ich bin MechKrieger!!!!" - German students on their field trip to Leipzig, 1998.
Custom Early Clan Refit BattleMechs, Custom Novel Golden Century BattleMechs, Custom Early Clan Refit Combat Vehicles, Custom First Generation OmniMechs.

Bedwyr

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Re: Customer Service
« Reply #231 on: 06 September 2022, 14:09:18 »
Same here for Firefox.
Alas poor Photobucket. I knew him Horatio, a fellow of infinite jest, of most excellent fancy.

Sapphirus

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Re: Customer Service
« Reply #232 on: 06 September 2022, 17:51:57 »

 

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