BattleTech - The Board Game of Armored Combat

BattleTech Miniatures and Terrain => Iron Wind Metals News and Announcements => Topic started by: Robroy on 08 April 2023, 09:10:30

Title: Can't log in to IWM Store
Post by: Robroy on 08 April 2023, 09:10:30

Is this just me?

It says my e mail is on file when I say forgot my password or username, but I never get an email.

Tried creating a new account and got an activation email.  Which took me to thier site, but when I tried to checkout I had to log in, and it tells me that username or password is wrong.

Title: Re: Can't log in to IWM Store
Post by: jimdigris on 08 April 2023, 15:37:53

This is posted on the site:
"Attention: Our contact form is not working right now, we are working on fixing the issue. If you need help with order issues, log into your account, click my account, under actions for the order select Contact Us. I have created a temporary contact form for support, just click the support link above."

Title: Re: Can't log in to IWM Store
Post by: Sartris on 08 April 2023, 15:46:21

I was able to generate a password request, reset it, and log in

Title: Re: Can't log in to IWM Store
Post by: Robroy on 08 April 2023, 21:11:16

Grate. The issue is me or my end. My internet has been crap scene a storm went through a couple days ago. I will try again when it is fixed.

Thanks.

Title: Re: Can't log in to IWM Store
Post by: Grognard on 19 February 2024, 00:18:10

Need help.
I've tried clearing my cache & have tried using Chrome, Firefox and Edge.
Keep getting one of two errors when attempting to check out.

"Username in use"
"Username/password do not match or you do not have an account yet."

Dude.  very frustrating when trying to make a purchase.

Title: Re: Can't log in to IWM Store
Post by: Tyrant on 30 March 2024, 22:50:59

I'm getting a 404 error on the login page.

Title: Re: Can't log in to IWM Store
Post by: GRUD on 01 April 2024, 10:02:39

I just signed in about 9:58A (CMT) this morning, without a hitch.   :huh:

Title: Re: Can't log in to IWM Store
Post by: Joel47 on 01 April 2024, 11:08:25

Quote from: Tyrant on 30 March 2024, 22:50:59

I'm getting a 404 error on the login page.

I get that pretty frequently. Clear the site cookies and it should let you log in again.

Title: Re: Can't log in to IWM Store
Post by: Tyrant on 06 April 2024, 19:49:14

Quote from: Joel47 on 01 April 2024, 11:08:25

I get that pretty frequently. Clear the site cookies and it should let you log in again.

Appreciate the follow up. My browser was apparently trying to update and everything worked fine after I allowed that to happen.