Hi all,
I have recently been getting back into BT and have a wedge of cash to spend over time on products. I have purchased 3039 RS Unabridged but found out they it is the wrong one, there are two listed in Battleshop, I seen it on the main site then searched myself on Battleshop. Anyways I bought the wrong one, there are two versions with the same name but different products. I emailed customer service to ask for a refund so I can buy the correct one. This was my orginal email;
I purchased what I believed to be RS 3039 Unabridged found here;
http://www.battlecorps.com/catalog/product_info.php?cPath=27_35_208&products_id=2086But actually this isn't what I seen on the Catalyst site and indeed
what I wanted;
http://bg.battletech.com/?wpsc-product=record-sheets-3039-unabridged#Both products are called Record Sheet 3039 Unabridged but different
covers and pricing? I am very confused, what I seen was on the
Catalyst description there are 490 variants yet only 304 pages, didn't
quite add up even with pages containing two vehicles. I would
appreciate it if I could get either be refunded or sent the correct
product refunded the difference.
I got a reply which said no problem to refund just needed verification, then 3 days later Randall sent me a link the correct version with a note stating its the one I wanted (the same link in my email). I haven't heard anything since and have sent two further emails. I'm sure there would be no problem getting a refund/exchange as its pretty straight up, two products with the same name on the site but I am a little underwhelmed at the responses and feedback so far. Not sure what to do, I would like the correct product and also I want to buy some more but until I get this sorted and I am happy with it I'm waiting.
Any ideas, should I wait or do I need to keep emailing? Last resort I can apply through Paypal but I don't really want to do that, just need someone to sort it!
Thanks
Rob
EDIT: I can see they removed the original link for the incorrect product!
