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Author Topic: When parts are missing...  (Read 1428 times)

FedCom4Ever

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When parts are missing...
« on: 08 December 2014, 01:04:57 »
I got my order of Ares mechs and a few are missing some of their weapons or the variant was mispacked/labled wrong.

How can I go about getting this corrected?
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cavingjan

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Re: When parts are missing...
« Reply #1 on: 08 December 2014, 07:52:23 »
Either email IWM or submit a CS ticket on the website.
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Wikkid

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Re: When parts are missing...
« Reply #2 on: 09 December 2014, 07:15:21 »
Credit where its due, Brittany @ IWM is very good at sorting these kind of issues efficiently.
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Stinger

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Re: When parts are missing...
« Reply #3 on: 09 December 2014, 08:42:49 »
And they have a ticket system on their website or you can just email ihaveaproblem@ironwindmetals.com
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