This is not a legitimate argument. The legitimacy of any given decision is not assessed against the decisions made by the same organization in the past.
But, folks are arguing based on decisions of the past:
PGI
decided to announce they were going to release on STEAM
PGI, for whatever business reason,
decided they cannot/will not release on STEAM and instead moved to EPIC
PGI has allowed people to back out of any preorder, as has also allowed them to keep any rewards they have already been given.
I'm just saying, I don;t see anyone of having any right to be PO'd to the extent that they are.
Let me try another tact. There is a Movie Franchise, I really, really,
really liked, called
TERMINATOR. Now many years ago, shortly after the release of T2, there was a Third Canon Installment in, but this 3rd canon installment was not and never will be released to the Theatres, and the only place to see it is Universal Studios California.
https://en.wikipedia.org/wiki/T2-3D:_Battle_Across_TimeNow, again, as a FAN of the Terminator franchise, it was not until about 8 years ago, I was at Universal Studios CA, and was able to finally experience this 3rd part, sequel to T2, but now it has closed down, and no-one can now experience it.
Do I have a right to be upset? Maybe, I don't know.
I mean I get, folks wanted it with STEAM, PGI stated they were going to release on STEAM, but there was never a hard Promise. And things changed, and you don't have to keep a preorder. You can get your money back. But if you never even preordered....I have no idea what more can be done to placate someone. They are not out anything. Financially they are in the same situation today as they were in yesterday.
Now If PGI said nothing of the change until December, and further refused anyone the ability to back out...well, I'd be right there next to you, complaining of flagrant deciept and false business practices, but that was never the case.