It's been a hot minute since I've been on, but just wanted to say thanks to Speck for the suggestion to use the CGL customer service email.
I got responses almost within an hour of sending my email, and they replaced the entire mini for me.
That said, my impatience got the better of me, so I bought another Heavy Battle Lance a couple weeks later, and then that same day I decided to check the mail, and of course that was the day the replacement arrived, but hey, you can never have too many minis 😁