BattleTech - The Board Game of Armored Combat

BattleTech Miniatures and Terrain => Iron Wind Metals News and Announcements => Topic started by: brathac3108 on 27 July 2018, 02:31:49

Title: Missing minis in order
Post by: brathac3108 on 27 July 2018, 02:31:49
Hi all
There seems to be a problem with a mail contact with IWM so I'm going to try this way.

My last order is missing two ordered Uziels UZL-2S.
Can you please mail the missing pieces to me?
Order Number:   26009

Regards,
Bartosz 'Brathac' Bruziak
Title: Re: Missing minis in order
Post by: speck on 27 July 2018, 04:07:30
Hi all
There seems to be a problem with a mail contact with IWM so I'm going to try this way.

My last order is missing two ordered Uziels UZL-2S.
Can you please mail the missing pieces to me?
Order Number:   26009

Regards,
Bartosz 'Brathac' Bruziak

I got your email last night. Will respond in morning once I am awake.
Title: Re: Missing minis in order
Post by: brathac3108 on 27 July 2018, 04:17:02
Sleep well then  ;)
Title: Re: Missing minis in order
Post by: Colt Ward on 31 July 2018, 16:58:21
Also, you are sending it at the worst time- GenCon!

Its the one time of the year afaik that their always excellent customer service suffers.  Honestly I think they are the company I have had the easiest time ordering stuff over the years- I used to live in the sticks and would order some of my nicer clothes from brands that had stores over 2 hours away.  So I have ordered a lot of stuff pre-Amazon.
Title: Re: Missing minis in order
Post by: brathac3108 on 06 August 2018, 09:31:02
I know it may be a wrong time now. But my order was in April.  :D
Title: Re: Missing minis in order
Post by: brathac3108 on 11 August 2018, 16:29:08
I got your email last night. Will respond in morning once I am awake.

Anything new in my case?
Title: Re: Missing minis in order
Post by: Firesprocket on 12 August 2018, 21:13:27
Timing on the conversation was all right before Gencon.  You might want to send him a new PM if you haven't already.
Title: Re: Missing minis in order
Post by: speck on 12 August 2018, 21:25:58
Anything new in my case?

Just sent you a email, It was shipped out on the 2nd of August but I did not get the tracking info until mid week once Mike was caught up from being away at gencon.
Title: Re: Missing minis in order
Post by: brathac3108 on 13 August 2018, 14:56:11
Great news. Thanks
Title: Re: Missing minis in order
Post by: brathac3108 on 14 August 2018, 11:53:20
Just arrived today. Express service. Thanks!

But it seems we have a communications problem. You said you've sent me an email and I received none. Not even in spam folder. ???
Title: Re: Missing minis in order
Post by: speck on 14 August 2018, 19:41:50
resent it