Hey there gang, there is actually a lot of work being done on this from several directions at the moment - so please excuse if you suddenly get multiple responses to your inquiries. We'd rather err on over communication than letting anyone slip through the cracks. For the next 4 weeks or so we are going to focus heavily on delivering resolution for all outstanding orders - and we'll tackle any weaknesses in our process after you're all squared away.
I am happy to report that our customer service Jedi (aka: Alexia) is currently rooting through all outstanding CS messages in order to get everyone's fulfillment issues solved. If anyone reading this thread is still awaiting resolution for an issue please (1) find your original email to us, (2) forward it to "customerservice@catalystgamelabs.com" and CC myself and Ray - at (brent@catalystgamelab.coms) and (ray@catalystgamelabs.com) respectively. This will allow Ray and I to make sure that no issues are getting lost (since we want to rule out any technical issues.)
Just a side note for the sake of clarity, please know that Customer Service has no idea about the comments on this thread. I'm actually glad folks were able to vent here and alert us about outstanding issue going unresolved, but commenting on the Forum does not generate any kind of alert to Customer Service that they can take action on - so sending that email is key.
THANK YOU for your assistance helping us bring your needs to resolution. We absolutely want to get cool BattleTech stuff into everyone's clutches, and appreciate you letting us know. If you've already emailed me personally and want to reply with a follow-up (and add Ray and Customer Service) by all means feel free to do so. I'm not worrying about getting extra messages, just wanna make sure you're issues are resolved. :0)
If you've not received resolution within 1 month of this post - please let myself, Ray and customerservice@... know. No order gets left behind.
Seyla.