So per an excellent recommendation from my fellow forum members, I suggested to my local games store (Imperial Hobbies) to set up a direct retail account with IWM as their distributors (here in Canada) don't carry IWM.
Well, I spoke with the owner today and he was incredibly frustrated. The process was started back in November and after emailing in the paper work a couple of weeks ago has heard nothing. According to him he's called (never having anyone answer the phone) or emailed at a ration of "6:1 or 8:1".
Personally the service I've received from IWM has been great, but that has more to do with them replacing parts and correcting errors (or adding to orders). No matter what's going on I'd just like them to stock Battletech minis for myself and local players (as would they). I've emailed IWM on their behalf and thought I'd post here in the hopes it can quickly get straightened out.
So if anyone can help me get this straightened out I'd be most appreciative.