I've tried the obvious methods of emailing them through their website form, never got a reply. Also tried replying to their Order Valkyrie emails the other day, but haven't even gotten so much as a 'your email has been received, we will get back to you on this.' Normally I'd wait longer, but IWM has seemingly made a significant oversight in shipping a recent order of mine and I'm trying to get in touch to see what my options are before the carrier returns it 'undeliverable'... which I worry may happen if I can't figure something out within the next day or two, sooner-the-better.
It's as if they're not getting my emails at all, and I'm at a loss for how else to contact them. In this case it may be time-critical, as an order might get sent back to them if I can't clear things up soon.
Does anyone know other ways to reliably reach IWM with a concern about a recently shipped order?