Just to add some info...I agree with the following quote...
With it being the holiday season, they're probably pretty loaded up with orders- since she handles that as well, it may pay to be patient. One thing I've found with Melissa is that she's meticulous about details- she might take a bit to get back to you if it's busy there, but she WILL get back to you.
She does take a bit to get back to people, they are a little understaffed. She handles accounts, but she also helps out in packing, entering orders, fixing any issues that come up with orders (part 20-XXX was ordered and part 20-YYY was received...or the item was missing a small part like an arm or something), she also helps out the molders I believe from time to time to get orders out faster. She does a LOT more than just a couple things, but this will help to put her time in to perspective when it comes to not answering quickly.
She's a wonderful person to work with, she's always bent over backwards to help me out, fix issues I've had with parts missing & what not, as well as hear my gripes about a certain casting or when I think the casting should have come with extra weapons (like the recent Warwolf). She always takes her time to explain things in detail in the emails she sends, and is also good for a laugh sometimes when she tells jokes in the emails I receive. Mike is just as great, and always able to help if I need an answer "today" as he is a bit more free with his time than Melissa is. Can't fault her for her time being allotted so much, she's only one person doing about 5 other peoples jobs to make sure deadlines are hit (granted they never are...but sometimes they are close).
Once you speak to them, and get orders rolling...you will see how far beyond she goes sometimes for her accounts (not
everytime...just sometimes). You'll sincerely appreciate them a lot more when that happens.
