BattleTech - The Board Game of Armored Combat
Off Topic and Technical Support => Forum Technical Support => Topic started by: Wrangler on 14 July 2017, 05:30:42
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Hi
I know you guys are still in recovery mode. I'm just reporting just encase this wasn't seen. Properly is.
I'm getting 503 Gateway Error once in while I am going through the threads. It's not a missing thread that still has link, its basically from what I get is
that webpage times out and is unable to load itself. It looks like I'm still on, but I get the 503 error. One point yesterday 7/13/2017, the forums were unreachable briefly.
Thank you.
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I just prodded people about server errors again myself over email. I haven't seen any 503s, just mostly 504s (Gateway Timeout) and one 502 (Bad Gateway). A 504 means that the front end server isn't getting a timely response from the back end. The receptionist is at their desk and routing your call but no one's picking up when the receptionist calls them on the phone, basically.
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I am getting 504's a lot.
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Yeah, there's one or two occasionally, then a spike and the boards are unreachable for a time. I don't have access to get in there and investigate it myself or I'd be digging through log files right now.
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So looks like I don't have to start a timeout thread. Add me to the 504 crowd. Got that twice last night around 2:30 EST and 5:30 EST which is not known to be this sites busiest time for people to be posting.
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I've also been getting 504s. Less today than I was getting yesterday though.
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I saw a spike of them around midnight (PST) last night. I assumed it was like the way the boards used to become inaccessible around 1 am every night.
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No, that maintenance period would give me "Unable to reach the page" errors, not 504s...
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Yeah this is a different annoyance than the backups from before.
Before it was like going to the DMV and waiting in line to get a renewed license. Way way too many people standing in line waiting because the line teller is extremely overworked.
Now it is more like trying to talk to someone who forgot to put their hearing aid in. Your words just aren't reaching them at all.
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This is the first time I've been able to get in to the forum for somewhere between the last 1-2 hours. It was all 504 errors. I hope this helps track down whatever is causing them...
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Just back after a few more hours of 504s today. At this point, I'm actually hoping they're due to maintenance and not some unknown cause...
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Between about 6AM abd 3:40 PM, whenever I tried to get on the boards, I could not...
Ruger
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Man...it really has been Gray Monday all over again... XD
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I've had 504s almost all day.
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Fortiething the comments about 504/503, I'm getting those pretty much every night overnight (say, midnight to 3am or so pacific) and it's been doing it all day as well, until now (9:20 pm).
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I'm in the UK and had 504's pretty much all day yesterday.
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I'm in the UK.
If I try to go straight to the forums using my shorrtcut (http://bg.battletech.com/forums/index.php) I get a 504 error.
If I go to the main page then use the forums button it seems to be fine.
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I'm in the US and I got the 504 Gateway error just hour ago.
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I'm the UK, and you can add me to the 504th Legion too. On and off for the last several days.
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Another brit here and yeah 504 less than a hour ago and on and off throughout the day.
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Dirty Peripheric bum...i mean, argentinian here, we got the 504 Time Out error almost once a day.
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I'm well aware they're continuing. This is highly unlikely to be location or browser related and affects multiple sites.
I've continued to pass reports along and follow up with the person communicating with the host. We'll post more information when we have something to share.
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I'm the UK, and you can add me to the 504th Legion too. On and off for the last several days.
No, no! It's ComStar's 504th "Gateway" division. It was on timeout during the succession wars, but was activated a number of times from the Clan Invasion onwards ...
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I do hope it gets resolved soon. I'm starting to miss the old forum blackouts....
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I'm the UK, and you can add me to the 504th Legion too. On and off for the last several days.
No, no! It's ComStar's 504th "Gateway" division. It was on timeout during the succession wars, but was activated a number of times from the Clan Invasion onwards ...
All right, one of those two needs to be the thread title...
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You know, maybe it's me...but seems these 504 gateway errors are happening at the same time each time it happens.
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No, no! It's ComStar's 504th "Gateway" division. It was on timeout during the succession wars, but was activated a number of times from the Clan Invasion onwards ...
[grin] Nice.
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Here some good news: no 504s for me today. Tried to login and different points throughout the day and never had a problem. That had not been the case up through yesterday. Thanks to all involved! :) (I'll give a thumbs up smiley and applause when they come back)
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I didn't have one all day until a few minutes ago lol.
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I didn't have one yesterday, but today (2017-07-21) I had one at 8:45AM EST. Happened on two laptops.
Edit: Happened for me just now, for 30 minutes. 10-10:30AM.
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Had two today within couple hours of one another. I just got out of a 504 Error that lasted 40 minutes.
Let us know if you want us not keep reporting it, but its pretty daily.
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I'm seeing them too, at around the same time some of you report them. I don't have direct contact with the group managing the server now and our conduit is busy doing things but I'll press this again next week.
Keep letting us know if you have extended issues. If you see one and it goes away, that's less notable.
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I had an extended outage today. From around 5:30 PM (PDT) until around 9:30 PM or so. Timed out every time in that window. That hasn't happened in about a week now. Other than that everything has been functional today.
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Yeah, it happened me last night as well. Those 504 gateway errors are getting annoying…I hope it’s not going to cascade into something worse.
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Yep, I got hit by the 504th again last night. Think it was around 0100 or 0200 BST.
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As a follow-up, I haven't seen any for the past few days, but maybe I'm just lucky. (mbear knocks wood to keep the luck going)
When will I learn that fate has no willpower and always gives in to temptation? 7/26/2017, 6:45AM, 504 error received.
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Just went through another hour of 504 Gateway errors for 2 hours. Ended roughly 8am Eastern US
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I was getting 504s for nearly the last 2 hours. from about 11am - 1pm CDT.
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I was getting 504s for nearly the last 2 hours. from about 11am - 1pm CDT.
I saw this one too.
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I've been cut off from late morning (10 AM and early afternoon until right now (3pm).
That's one nasty error, at least the forums are intact...
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It's more intermittent than that. I was able to get in at different points in that window.
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Is the company that suppose to handle the website working on it? My impression is the volunteers aren't doing that anymore.
I was cut off most of the night yesterday evening. One moment i was on, refreshed my page and bam i'm hit with a 504 Error.
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Is the company that suppose to handle the website working on it? My impression is the volunteers aren't doing that anymore.
I was cut off most of the night yesterday evening. One moment i was on, refreshed my page and bam i'm hit with a 504 Error.
As I understand it, that's not a website error, but a server side error.
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To put it in non-technical terms, a 504 error means the receptionist is at the front desk and trying to route your request but the person in the back office they're trying to reach isn't picking up the phone in a timely manner. My suspicion is that the back end is eventually responding correctly because I've seen times where the server is slow but comes back within the timeout, as well as times where a post 504s out but is there when the server becomes responsive again.
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I've noticed slow-downs as well. I thought was just my connection having issues. So there problem with server essentially? This 504 error didn't start happening until we moved, but the slowness of the forums themselves has been around for months i am judging this correct.
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This is not the same same server. I agree there's something going on that's problematic. However, leaping to conclusions beyond "we have an intermittent performance issue" is premature given the information available.
When it's not bogged down for whatever reason, this server is quite a bit snappier and more responsive than the last one. It's night and day when I'm posting product pages or adjusting content. Once we can resolve the intermittent issue, I suspect people will be very pleased with the site's performance.
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We know there's been an extended downtime of 504 errors. I've already reached out about it and will let you know what I hear about what's going on.
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We know there's been an extended downtime of 504 errors. I've already reached out about it and will let you know what I hear about what's going on.
I blame the Star Adders. (http://www.sarna.net/wiki/504th_Adder_Sentinels_(Clan_Star_Adder))
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I blame the Star Adders. (http://www.sarna.net/wiki/504th_Adder_Sentinels_(Clan_Star_Adder))
That's gotta be it, CGL has been trolling us with the actual identity of the ilClan.
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Whew...been down since yesterday morning...glad to see you guys again... O.o
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Any word from whomever is maintaining the site? I think we were better off with the volunteers at this rate.. #P
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I've had it be intermittent for me over the past 3 days.. This is the first time i've gotten on since afternoon on the 26th, and actually been able to post...
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about 1/2 the week I was unable to even get to the site, and when I used a "is it up" query those sites said it was down as well so whatever the issue is its been pretty consistently borked.
this was both from my house, and multiple work sites.
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As an update I know that from -7:30 til at least 10:30 last night pst I was unable to get to the forums
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I could not get on from Midnight to 6am MST
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same.
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I just had a brief 504ing from like noon-3:30pm CDT
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I've also been having issues, getting in over the next few days..
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Are the CGL sites on a paid hosting service, Co-located, run from some guys basement???
If its a paid service then someone needs to be fired from that company or CGL should get a few months of free service over this BS. I've seen better reliability from webservers hosted out of someones house.
Kept getting the 504 for most of Sunday.. get frustrating when you are in the middle of writing up a long post, hit submit, then bam.. 504
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Kept getting error from when I tried to get on at 6PM Eastern until about 8 PM Eastern...
Don't know if it was doing it prior to that today...
Ruger
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Just got in for the first time since yesterday evening. It was 504s from about 1900 EDT last night.
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I just got in as well it had been acting up since around 9pm pst or earlier
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[copper]
A-hem. Gentlefolk all, the Moderators and forum staff are well aware of the recent 504 problems — and believe me, they’re even more frustrating to us than they are to the general membership.
That said, I would caution everyone to take a deep breath, keep a firm hold on their tempers, and please, be patient. All possible efforts are being directed towards a solution, but in the meantime, hostile comments and flying off the handle will do no-one any good — least of all the poster(s) who might get hit with enforcement actions under Rules #1 or #3.
/ [copper]
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You still want us to report when we get the errors though, right?
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I just got in as well it had been acting up since around 9pm pst or earlier
Same here.
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You don't suppose (this sounding stupid) that part of the computers that linking into the server are physically overheating and shutting down do guys think? The server isn't connecting fully. With my limited computer background, i remember sometimes depending where their stored. Could it be that the computer being used to link the internet maybe temporarily shutting down to overheating or something like that. Way this seems to come and go, it kinda strikes me something like that behavior. That or it's software that's corrupt.
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I just had the error from yesterday 4 pm mountain to 6:50 am mountain this morning.
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That was intermittent with a lot of bad luck on your end. The site was not unavailable that entire time.
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I'm in Central time zone, but I was experiencing the 504 fro roughly the same timeframe.
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There were 504 issues at various points during that time frame, yes, including one around 8 AM Eastern this morning. There were also people posting in this thread in that time frame.
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You still want us to report when we get the errors though, right?
To be honest, and please don't take this wrong, but... nah. Others may disagree with me (Moonsword?), but from where I sit... we know the problem, it's just not something we have a lot we can do about at the moment but wave our hands at the web monkeys and shout "HAAAALP!" about.
The problem IS being looked into, and as was said above there's no one more frustrated with this than the forum staff, I can assure you. But for now, the best we can ask you for is patience, civility, and maybe a beer or two if you're so obliged. ;)
Now, one thing I AM noticing, as Moonsword just alluded to, is that while some people seem to be showing errors at one point in the day or another, others seem to be accessing the page at that point without any problem- I'm showing that Moonsword posted at 8:42 EST, for example, at a point when I was getting a 504 error. That's interesting to me- like it's less of a blackout of the page and more of a brownout, where some can get in but others can't. Maybe I'm wrong on that (known to happen on occasion), but it IS interesting.
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No problem, and thanks for the follow up. I'll just grin and bear it until it's fixed.
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To be honest, and please don't take this wrong, but... nah. Others may disagree with me (Moonsword?), but from where I sit... we know the problem, it's just not something we have a lot we can do about at the moment but wave our hands at the web monkeys and shout "HAAAALP!" about.
The problem IS being looked into, and as was said above there's no one more frustrated with this than the forum staff, I can assure you. But for now, the best we can ask you for is patience, civility, and maybe a beer or two if you're so obliged. ;)
If recording our outage times isn't useful to you guys, I'll lay off it.
That was intermittent with a lot of bad luck on your end. The site was not unavailable that entire time.
I don't doubt it. I certainly was only checking occasionally, and was asleep for 7 hours of that time. For all I know it was up for me the entire time I was asleep lol.
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I can't speak to whether it's useful to guys who actually have some web capability like Moonsword here- just that they're aware of the problem (as we all are at this point), and that we ask that people remain calm about this. It's not a fun time for us either, as you probably can imagine.
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I've never run a website with the 504 issue before, but every site I have run has used apache.
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Now, one thing I AM noticing, as Moonsword just alluded to, is that while some people seem to be showing errors at one point in the day or another, others seem to be accessing the page at that point without any problem- I'm showing that Moonsword posted at 8:42 EST, for example, at a point when I was getting a 504 error. That's interesting to me- like it's less of a blackout of the page and more of a brownout, where some can get in but others can't. Maybe I'm wrong on that (known to happen on occasion), but it IS interesting.
That definitely sounds wonkey. I've known it to RARELY happen before, but usually with overseas peeps accessing a stateside site, when some of the routers between their country and the US being down.. Or something like that..
But not from people IN the us having the capacity to access while others in the US not..
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I was just figuring access to the forums were being rationed out.. 😉 I get my time in the yard with y'all for 1 hour every other day, maybe more if I behave myself, I'm happy. 😁
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Except the currency isn't cigarettes, it's minis ...
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Now, one thing I AM noticing, as Moonsword just alluded to, is that while some people seem to be showing errors at one point in the day or another, others seem to be accessing the page at that point without any problem- I'm showing that Moonsword posted at 8:42 EST, for example, at a point when I was getting a 504 error. That's interesting to me- like it's less of a blackout of the page and more of a brownout, where some can get in but others can't. Maybe I'm wrong on that (known to happen on occasion), but it IS interesting.
Definitely sounds like a brownout analogue, or some form of access throttling, like a 'simultaneous usage limit' or something. Good luck!
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Odd...
I just did a couple of page reloads and got 502-Bad Gateway errors for a couple of minutes.
This was around 8:10 - 8:25am CDT or so.
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Same here... I think the 502s are essentially the same as the 504s as far as troubleshooting goes, though.
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Definitely sounds like a brownout analogue, or some form of access throttling, like a 'simultaneous usage limit' or something. Good luck!
The problem with this is the fact that this is a low volume website, even if ALL of the catalyst websites use the same server. While most the websites I have run never hit more than 200 simultaneous users, I have never run across this kind of error even on much much busier sites run under a hosting service. The only usage limit I have seen is generally bandwidth throttling. That being mbps or a monthly cap.
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Take a look at https://asdqwe.net/blog/solutions-504-gateway it goes into the tweaks that typically fix the issue, but it reminds me ofor the old dos buffers and files tweaks that sometimes had to be done to get games to work.
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I was cut off almost for 24 hours this time. Someone poke the administrators, we need move this forums to another machine or something. People will stop coming if this gets into multiple days....
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As per Wrangler - 24 hours no forum for me too. Mostly 504s,and a few 502s. but for the last couple of weeks I've been having issues on and off every day.
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All you can do - and all I can do, for that matter - is be patient and wait for this to get fixed. As a reminder, our staff does not have access to the server, which means we have to wait until someone who does fixes this. I agree that is taking a great deal of time but please be patient. When there's some sort of substantive news, it will be shared.
We would also appreciate posters refraining from hyperbolic commentary on the server.
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Sorry, Moonstone. I'm am worried and feel bit helpless. As long were kept in the know that someone is actually fixing this. It all i ever ask. Thank You.
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I'm in about the same boat, although with more frustration than worry most of the time. I wish I had something substantive to offer here but I don't. That's frustrating and I know it doesn't do much to address anyone's concerns. All I can say is the forum staff is not ignoring this.
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FX: Loads a beer keg into the Mech Mortar, and lobs it in the direction of the Frustrated Forum Team camp. (Other beverages available, although not all might survive launch.)
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Karben4 have a nice looking red ale called "Martian Sunshine". If any forum members can swing by Michigan before coming down my way ...
W O0
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That was long stretch this time. Since last night until this evening for me. I got 502 and 504 errors.
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That was long stretch this time. Since last night until this evening for me. I got 502 and 504 errors.
Same here....
Craig
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Been a couple days for me...
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Same here. Getting 502's error for more then 20 hours before accessing the forum right before I go to bed, look at it in the morning and lose it when I change page or post. :-\
All that since the last 2 weeks. :-\ :-\
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Probably paying for finite bandwidth. So get yet posts in now before the limit is reached.
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On the bright side, now I understand how Fortress Republic works. You try to get in, but you can't. ;)
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Except the currency isn't cigarettes, it's minis ...
ANd you don't have to worry about being shanked!
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ANd you don't have to worry about being shanked!
It's adorable that you think that. [blank]
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So has ComStar been fired or are they praying extra extra hard right now for the stability?
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So has ComStar been fired or are they praying extra extra hard right now for the stability?
I wouldn't complain. If the stability issues have been worked out, so much the better.
That way when the confirm-able GenCon news hits, the Forums'll be able to handle it.
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Hope so, but I still wonder if the real issue was found or if some bits were just fiddled with for a temp fix.
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Hope so, but I still wonder if the real issue was found or if some bits were just fiddled with for a temp fix.
i find that in tech troubleshooting, the only difference between the two is results rather than method.