Folks have to remember there are a set number of actual CGL employees, a bunch of folks on contract who do things as it works around their IRL schedule, and then the volunteers . . . we have 8 pages of discussion here, 20-30 in the locked topic, and something like 3500 comments in the kickstarter general, couple hundred on the two pick star/lance update, the poll about mechs, and who knows how many comments on FB/Twitter. I mean, they literally could not keep up with us the first day and that was letting a lot of automation handle counting money.
Oh yeah, you want to also remember they are packing up and heading to GenCon to meet a lot of folks.
I really think they were blown away- just look at the funded amount which was to fund the production for the initial product & swag since IMO a lot of the prep work had been done. We did it in 7 minutes and by the end of 24 hours had unlocked I think over half the stretch goals.
I do agree the FAQs should be clear and answer for most folks 3-5 days before the end of the Kickstarter- I mean you always have 'those guys' looking for edge cases. And considering how much Cubby has been answering and Adrian dropped in to answer some, I think they will take care of it.