Valid concerns Col.Hengist.
If the emails listed on the web site do not garner you a response in a reasonable amount of time, a PM to myself or Pirannha here will. There is also Facebook - I don't use the account, but it sounds like Pirannha is swift to respond there are well.
We don't have any sort of shopping cart system still, so the order would be requested by email. Brian would then send a paypal invoice, or you could snail-mail a money order. When the payment is received turnaround time on an order is around 4-6 weeks (but of course, Brian tries for
sooner).
I would like to say one thing about the negative things I've heard as well - All I've ever heard are issues contacting us to place an order or slow response time to initial questions, or people who don't trust doing transactions without a shopping cart or via paypal (just like their used to be complaints about
not having a paypal option). All understandably frustrating. But importantly, I've never heard anyone make a complain about "taking their money and running", not addressing any QC issues that might have slipped by on an order, or any customer service issues
once we've managed to be in communication. That might not be good enough, but it is an important distinction to me for our size of operation (and by that, I don't simply mean that it's just Brian and myself, I also mean the amount of time the two of us can put into the business).
I'll go ahead and send you a PM to get the ball rolling. O0
Do you recommend the use of gloss for your decals? I've heard it both ways, you can go with or without it.
Well, it is
recommended but I often do without. I often use washes, made with Future Floor Wax, and that acts like a gloss coat. Otherwise, no. But the primer I use is really smooth, so the miniature doesn't have much "tooth" or "grain" to begin with - if yours do, then you may want to gloss it so you don't get that silvering,
