BattleTech - The Board Game of Armored Combat

BattleTech Miniatures and Terrain => Iron Wind Metals News and Announcements => Topic started by: Charlemagne on 04 February 2022, 21:40:30

Title: CGL Plastic minis missing parts
Post by: Charlemagne on 04 February 2022, 21:40:30

Apologies in advance if this has been brought up elsewhere, but I've never been good with the search function and getting accurate results.

I just bought the Heavy Battle Lance (squee!) And was a little crestfallen to find an open socket in the left forearm of the Axman.

Is there a process for rectifying this, like there is when an IWM metal mini is missing a piece?

Thank you in advance for any assistance.

Title: Re: CGL Plastic minis missing parts
Post by: WONC on 05 February 2022, 20:10:16

I'll jump in and echo this question. My Phoenix Hawk is sadly one-armed as well.

Title: Re: CGL Plastic minis missing parts
Post by: MoneyLovinOgre4Hire on 05 February 2022, 21:06:20

Try asking on the general forum, IWM doesn't have anything to do with the plastic minis.

Title: Re: CGL Plastic minis missing parts
Post by: pheonixstorm on 25 February 2022, 20:55:01

Anyone know if a new post was made in general or elsewhere? Went looking and didn't see one.

Title: Re: CGL Plastic minis missing parts
Post by: MoneyLovinOgre4Hire on 25 February 2022, 21:58:16

Haven't seen any such posts.

Title: Re: CGL Plastic minis missing parts
Post by: speck on 26 February 2022, 00:38:22

CGL customer service email I would suggest since it is there product.

Title: Re: CGL Plastic minis missing parts
Post by: Charlemagne on 27 August 2022, 12:56:45

It's been a hot minute since I've been on, but just wanted to say thanks to Speck for the suggestion to use the CGL customer service email.
I got responses almost within an hour of sending my email, and they replaced the entire mini for me.
That said, my impatience got the better of me, so I bought another Heavy Battle Lance a couple weeks later, and then that same day I decided to check the mail, and of course that was the day the replacement arrived, but hey, you can never have too many minis 😁