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BattleTech Miniatures and Terrain => Iron Wind Metals News and Announcements => Topic started by: pheonixstorm on 09 December 2016, 18:36:33

Title: IWM Contact for bad product?
Post by: pheonixstorm on 09 December 2016, 18:36:33
Help! My LRM Carrier has no turret!

Bought a pair of LRM carriers and one blister (fully sealed) is missing its top/turret. Who should I contact??
Title: Re: IWM Contact for bad product?
Post by: Cache on 09 December 2016, 22:06:51
Check the pinned topic: http://bg.battletech.com/forums/index.php?topic=50909.0
Title: Re: IWM Contact for bad product?
Post by: pheonixstorm on 10 December 2016, 00:45:50
 :-[ yeah...DOH!
Title: Re: IWM Contact for bad product?
Post by: JadeHellbringer on 12 December 2016, 11:26:02
I was actually thinking about getting a couple sometime specifically to leave the turrets off so I could fashion AC/2 carriers, or even a mortar-carrier. (The spare turrets were then planned for fitting out as tower-top mounts). In case they send an entire new vehicle as the replacement and you still have a spare vehicle, give some thought to a custom build like that.
Title: Re: IWM Contact for bad product?
Post by: Dragon41673 on 14 December 2016, 08:22:31
Their direct contact info is ihaveaproblem@ironwindmetals.com

If needed...I can reach out to them for you. Just PM me.
Title: Re: IWM Contact for bad product?
Post by: Punishermark on 14 December 2016, 11:07:37
Great service. I had a issue recently and they emailed me right away telling me they were rectifying the issue. O0  :)  :)
Title: Re: IWM Contact for bad product?
Post by: pheonixstorm on 14 December 2016, 19:54:30
Yep, everything seems to be taken care of.