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Author Topic: Missing minis in order  (Read 643 times)

brathac3108

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Missing minis in order
« on: 27 July 2018, 03:31:49 »
Hi all
There seems to be a problem with a mail contact with IWM so I'm going to try this way.

My last order is missing two ordered Uziels UZL-2S.
Can you please mail the missing pieces to me?
Order Number:   26009

Regards,
Bartosz 'Brathac' Bruziak
www.solaris7.pl - BattleTech in Poland
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speck

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Re: Missing minis in order
« Reply #1 on: 27 July 2018, 05:07:30 »
Hi all
There seems to be a problem with a mail contact with IWM so I'm going to try this way.

My last order is missing two ordered Uziels UZL-2S.
Can you please mail the missing pieces to me?
Order Number:   26009

Regards,
Bartosz 'Brathac' Bruziak

I got your email last night. Will respond in morning once I am awake.

brathac3108

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Re: Missing minis in order
« Reply #2 on: 27 July 2018, 05:17:02 »
Sleep well then  ;)
www.solaris7.pl - BattleTech in Poland
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Colt Ward

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Re: Missing minis in order
« Reply #3 on: 31 July 2018, 17:58:21 »
Also, you are sending it at the worst time- GenCon!

Its the one time of the year afaik that their always excellent customer service suffers.  Honestly I think they are the company I have had the easiest time ordering stuff over the years- I used to live in the sticks and would order some of my nicer clothes from brands that had stores over 2 hours away.  So I have ordered a lot of stuff pre-Amazon.
Colt Ward

Beware the vengeance of a patient man.

brathac3108

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Re: Missing minis in order
« Reply #4 on: 06 August 2018, 10:31:02 »
I know it may be a wrong time now. But my order was in April.  :D
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Catalyst Demo Agent #465

brathac3108

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Re: Missing minis in order
« Reply #5 on: 11 August 2018, 17:29:08 »
I got your email last night. Will respond in morning once I am awake.

Anything new in my case?
www.solaris7.pl - BattleTech in Poland
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Firesprocket

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Re: Missing minis in order
« Reply #6 on: 12 August 2018, 22:13:27 »
Timing on the conversation was all right before Gencon.  You might want to send him a new PM if you haven't already.

speck

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Re: Missing minis in order
« Reply #7 on: 12 August 2018, 22:25:58 »
Anything new in my case?

Just sent you a email, It was shipped out on the 2nd of August but I did not get the tracking info until mid week once Mike was caught up from being away at gencon.

brathac3108

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Re: Missing minis in order
« Reply #8 on: 13 August 2018, 15:56:11 »
Great news. Thanks
www.solaris7.pl - BattleTech in Poland
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brathac3108

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Re: Missing minis in order
« Reply #9 on: 14 August 2018, 12:53:20 »
Just arrived today. Express service. Thanks!

But it seems we have a communications problem. You said you've sent me an email and I received none. Not even in spam folder. ???
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speck

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Re: Missing minis in order
« Reply #10 on: 14 August 2018, 20:41:50 »
resent it

 

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