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Author Topic: CGL Plastic minis missing parts  (Read 1418 times)

Charlemagne

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CGL Plastic minis missing parts
« on: 04 February 2022, 21:40:30 »
Apologies in advance if this has been brought up elsewhere, but I've never been good with the search function and getting accurate results.

I just bought the Heavy Battle Lance (squee!) And was a little crestfallen to find an open socket in the left forearm of the Axman.

Is there a process for rectifying this, like there is when an IWM metal mini is missing a piece?

Thank you in advance for any assistance.
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WONC

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Re: CGL Plastic minis missing parts
« Reply #1 on: 05 February 2022, 20:10:16 »
I'll jump in and echo this question. My Phoenix Hawk is sadly one-armed as well.
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MoneyLovinOgre4Hire

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Re: CGL Plastic minis missing parts
« Reply #2 on: 05 February 2022, 21:06:20 »
Try asking on the general forum, IWM doesn't have anything to do with the plastic minis.
Warning: this post may contain sarcasm.

"I think I've just had another near-Rincewind experience," Death, The Color of Magic

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pheonixstorm

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Re: CGL Plastic minis missing parts
« Reply #3 on: 25 February 2022, 20:55:01 »
Anyone know if a new post was made in general or elsewhere? Went looking and didn't see one.

MoneyLovinOgre4Hire

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Re: CGL Plastic minis missing parts
« Reply #4 on: 25 February 2022, 21:58:16 »
Haven't seen any such posts.
Warning: this post may contain sarcasm.

"I think I've just had another near-Rincewind experience," Death, The Color of Magic

"When in doubt, C4." Jamie Hyneman

speck

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Re: CGL Plastic minis missing parts
« Reply #5 on: 26 February 2022, 00:38:22 »
CGL customer service email I would suggest since it is there product.

Charlemagne

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Re: CGL Plastic minis missing parts
« Reply #6 on: 27 August 2022, 12:56:45 »
It's been a hot minute since I've been on, but just wanted to say thanks to Speck for the suggestion to use the CGL customer service email.
I got responses almost within an hour of sending my email, and they replaced the entire mini for me.
That said, my impatience got the better of me, so I bought another Heavy Battle Lance a couple weeks later, and then that same day I decided to check the mail, and of course that was the day the replacement arrived, but hey, you can never have too many minis 😁
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