... or the computer was cheating
The computer applies exactly the same hit location rules as apply to human players. Unlike some other games, the computer is not programmed to have a built-in advantage.
he was torso twisted towards the panther and was able to fie their ac20 at it
Torso-twist does not affect facing for the point of view of hit locations (TW, p.119) - the arcs for hit locations are based on the direction the 'mech's feet are pointing, not the direction the torso is facing.
If that's not the situation, then, as Hammer suggests, check whether you've got the Advanced Hit Locations option switched on.