Customer Service

[MoleMan]

Ok cheers both

Haven't been in touch with them in months, only so much time you can dedicate to chasing someone you've given money to who look like they're not interested in replying

[Bedwyr]

Try one more time and let me know if it doesn't go through. store@catalystgamelabs.com

[Casper]

Try one more time and let me know if it doesn't go through. store@catalystgamelabs.com

I received a response from Chris.  He had not seen the previous emails I had sent and noted that it was a rare issue encountered with their mail system.  He will ship out the missing items, not including the dice, this week.

Chris is looking into the email issue.

[Highball]

Just to throw my hat in the ring here, my pledge finally arrived on February 15th ..... will it be once all pledges are shipped & delivered, or all pledge missing items are shipped (I am missing two items) that the credit issue will be addressed?

I received my two Clan Invasion Pledge missing items today. Better late than never I suppose. Thank you CGL.

[S.gage]

Hello,
I think this is the best place for this question:

Do issues 1 & 2 of Shrapnel come a more convenient in .pdf format? I started reading some of the fiction from Shrapnel, and it is good. I currently use a PC, and downloaded an application called freda to view the first two issues, but reading from the pdf is a nicer experience.
If you do not have them in pdf, its not any problem, I'll continue using the ebook reader. Thanks!

Sgage

[Daryk]

There are e-book converters available for free on the internet (Google is your friend), and that's what I use for mine.

[Bedwyr]

What about Calibre?

[S.gage]

There are e-book converters available for free on the internet (Google is your friend), and that's what I use for mine.

What about Calibre?

Ok, I will give these suggestions a try. Thanks!

[Daryk]

You may need to rotate converters if you're trying to do a bunch at one time... unless, of course, you're cool with making yet another account on a rarely used website...  8)

[Bedwyr]

That's one reason I'm suggesting Calibre. It's library management software and has converters for both epub and mobi from pdf.

[Daryk]

Is it free to use without creating an account?  ???

[Bedwyr]

AFAICR yeah. Unless something changed. It was just software like downloading filezilla or something.

[Daryk]

Ah, an executable... thanks for the tip!  :)

[casperionx]

Do we have any word on when the credits are going to be mailed out for the dice and card packs? It was over a month ago now.

[FenderSaxbey]

Is the CGL store broken for anyone else? Since last night, I don't see any products listed.

[Valkerie]

Not working for me either.  I see some new releases, but that's it.  Nothing else to scroll through.

[MarauderD]

Not working for me either.  I see some new releases, but that's it.  Nothing else to scroll through.

Strange, working fine for me on Google Chrome. 

[S.gage]

Strange, working fine for me on Google Chrome.

I just store.catalystgamelabs.com . After clicking on "BattleTech" from the Universe drop-down menu, all of the browsers I checked did not load the page properly.  That includes iOS Chrome & Safari, and PC versions of Firefox, Edge, and Chrome (105.0.something). I have not checked with OS X browsers (because my Mac is almost 15 years young lol).

[MarauderD]

I just store.catalystgamelabs.com . After clicking on "BattleTech" from the Universe drop-down menu, all of the browsers I checked did not load the page properly.  That includes iOS Chrome & Safari, and PC versions of Firefox, Edge, and Chrome (105.0.something). I have not checked with OS X browsers (because my Mac is almost 15 years young lol).

Weird, I can choose items and get all the way to the cart.  Glad I'm not the one troubleshooting this--always tricky figuring stuff out.  Best of luck to CGL.

[Sapphirus]

Is the CGL store broken for anyone else? Since last night, I don't see any products listed.

It's broken to me since I'm using Firefox

Best of luck to CGL.

ditto

[S.gage]

Store is back up, at least using Safari (iOS). Thanks!

[Bedwyr]

Same here for Firefox.

[Sapphirus]

Same here for Firefox.

+1

[Bosefius]

Do we have any word on when the credits are going to be mailed out for the dice and card packs? It was over a month ago now.

Sorry, we are trying to figure out how to automate this process. In the meantime, I am slowly working through 15000+ pledges to get these taken care of. If you email store@catalystgamelabs.com I will move you to the top of the line.

Chris

[NeonKnight]

Sorry, we are trying to figure out how to automate this process. In the meantime, I am slowly working through 15000+ pledges to get these taken care of. If you email store@catalystgamelabs.com I will move you to the top of the line.

Chris

Dumb Question...I got my credit a couple weeks ago, but only spent a small portion of the credit. Will re-applying the code to subsequent purchase track it, or will I need to reach out to Customer service again for a new code?

[GRUD]

I contacted "Chris" at CGL CS a few weeks back, about the Daggerstar Keychain I was missing from W2 of the CI KS.  He said he'd get with "The Warehouse", and get it shipped out to me the next week.  (I think I sent MY email on late Thursday or Friday?)  Ok, so I have another couple weeks.  No Biggie.  Check my mailbox Friday evening (4 NOV), and find a fairly large box for "Just" a keychain.  Oof.  And it was HEAVY.   ???  For "A" keychain?   ???

No.

They didn't send me "A" Keychain.   :-\

They sent me a Frikin' BAG of Keychains!!   :o

They sent me FIFTY Daggerstar Keychains, at $9.99 EACH!  That's $499.50 worth of Product, rather than $9.99!!!  I counted them all, removed my ONE, re-stapled the bag shut, then sent an email to "Chris" and a FB PM to Ray!   ;D  My Conscience would NOT let me keep all of those!  Even if they'd sent me two, I still would've contacted them about it.

Currently waiting on a return shipping label, to get the other 49 back Home.   ;D  And for my "Trouble", Chris said they'll be giving me $15.00 in Store Credit!   :thumbsup:


For not being an 80-Ton BattleMech, Chris is an AWESOME guy!   :thumbsup:  :beer:

[SANSd20]

Does anyone know if it is possible to get PDFs of AGoAC and CI rulebooks, and if so, how?

[ds9guy]

I have had a quality control issue with the maps folded in the backs of the hardback sourcebooks since ilclan.  So my copies of Tamar Uprising, Empire Alone and Dominions Divided have all had this issue.  The maps had folds indicating where they were supposed to be folded but were then folded incorrectly so there are uneven folds.  It almost looks like they were put in the backs of the books without looking to see if they were folded flat and that then when the books were stacked, etc.  weight flattened them making a second uneven fold. 

I thought you guys should know. 

Monty

[marauder648]

Are you going to work with a different shipping unit to ship stuff to outside CONUS at any point soon? We've been told that an EU store will open in Europe some time soon, because this;



Is insane.

Does the company think that we're in the bloody Oort cloud or something and then charge accordingly for shipping via space craft?

Rumor is that they charge the 3 day shipping rate and then send it out at the cheapest possible one, which, if true is sketchy at all hell.

Any ETA on when/if the EU store will open, because we want to buy directly from you, but when shipping is more than triple the cost of the item in question. No, not going to do that.

[Finlos]

Any word on when XL Northwind Highlander t-shirts will be back in stock?